Data Privacy Policy

1. INTRODUCTION

At FIDA Canada, we are dedicated to safeguarding the privacy and confidentiality of all personal data collected or processed during the course of our operations. This Data Privacy Policy outlines the principles, guidelines, and practices governing how we collect, use, disclose, and protect personal information in compliance with federal and provincial (Ontario) regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant laws.

2. SCOPE

This Policy applies to all employees, contractors, vendors, and third parties engaged in the collection, use, or processing of personal data on behalf of FIDA Canada. It also extends to all personal data collected from customers, clients, partners, and other individuals, regardless of the medium through which it is collected, including our website, email communications, phone, and in-person interactions.

3. PERSONAL INFORMATION COLLECTION

FIDA Canada may collect various types of personal information, including but not limited to:

  • Name
  • Address
  • Email address
  • Phone number
  • Job title or occupation
  • Financial and payment information (where applicable)

We collect personal information through direct interactions such as our website, customer service communications, and third-party service providers. Personal data may also be collected from publicly accessible sources in compliance with applicable laws.

4. USE OF PERSONAL INFORMATION

We will only use personal data for the purposes for which it was collected or as required by law. These purposes may include, but are not limited to:

  • Providing requested services or products.
  • Communicating regarding products, services, or other inquiries.
  • Conducting business operations such as market research, analysis, and process improvements.
  • Administering and managing employee and contractor relationships.
  • Ensuring legal and regulatory compliance.
  • Protecting the legitimate rights and interests of FIDA Canada and its stakeholders.

We will not sell, rent, or share personal data with third parties without prior consent, except as permitted or required by law.

5. DISCLOSURE OF PERSONAL INFORMATION

Personal information may be shared with trusted third parties for business purposes, such as service providers, contractors, or business partners, to support our operations. We ensure that third parties adhere to strict confidentiality obligations and provide adequate protection for personal data. Additionally, personal information may be disclosed to meet legal obligations or respond to lawful requests from public authorities.

6. DATA RETENTION

FIDA Canada will retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected or as required by applicable laws. When personal data is no longer needed, we will securely dispose of or anonymize it in accordance with legal standards.

7. DATA SECURITY AND PROTECTION

We are committed to maintaining the highest level of security and confidentiality of personal data. FIDA Canada implements robust technical, organizational, and administrative safeguards to protect personal information from unauthorized access, alteration, loss, or misuse. Our security measures include, but are not limited to:

  • Encryption of sensitive data
  • Controlled access to personal data
  • Regular security audits and assessments
  • Continuous staff training on data privacy best practices

8. RIGHTS OF INDIVIDUALS

Individuals have the right to access, correct, or delete their personal information, as well as the right to object to its processing in certain circumstances. To exercise these rights or make inquiries about your personal data, please send us a message through the contact form on our Contact Us page. FIDA Canada will respond to all requests in compliance with applicable data protection laws.

9. POLICY UPDATES

FIDA Canada reserves the right to update or modify this Data Privacy Policy at any time to reflect changes in our practices or applicable legal requirements. We will notify you of any significant changes through our website or other communication channels. Your continued use of our services after any update constitutes your acceptance of the revised Policy.

10. COMPLIANCE

Compliance with this Data Privacy Policy is mandatory for all employees, contractors, and third parties who collect, use, or process personal data on behalf of FIDA Canada. Violations of this Policy may result in disciplinary action, including termination of contracts or employment.

11. CONTACT INFORMATION

For questions, concerns, or requests related to this Data Privacy Policy, please contact our Privacy Officer by submitting a message through our Contact Us page. We are committed to addressing any inquiries or concerns promptly and in accordance with applicable laws.